Policies & Our Guarantee

Our Guarantee

Thirty days. No questions asked. Simple as that.

We stand behind our products and we want you to be overjoyed with your purchase and your experience with us. Though we try very hard to ensure our photos and descriptions are thorough and accurate, we realize things sometimes come up.

Bath and body products are very personal and once they leave our hands we really don’t want them back. While we are unable to accept returns, we will be glad to let you select another similar item you’ll enjoy more and ship it to you free of charge, send you a gift code for the purchase price of the item, or issue a refund for the purchase price of the item. Shipping, if any, is non-refundable. You must contact us within 30 days of your order. 

If you don’t love your product, simply let us know via email at: vixen [at] lumpofcoalsoapco [dot] com. Be sure to reference your order number which can be found on your email order confirmation or the packing slip included with your package.  We ask that you tell us why the product was not right for you (helps us make more awesome stuff the next time) and, if the item is in good condition, please pass it along to someone who might like it more.

 

Variation

Handmade bath and body product creation is a little bit of alchemy.  Chemistry and art come together to make something amazing. Though we are very consistent in our work, each and every product has its own unique characteristics and may vary slightly from the product photos.  We think these small differences add to its beauty.  

While we try to provide very accurate and detailed written descriptions, please be aware that computer monitors vary and the color you are seeing may be slightly different than the real life color.  If you have any questions about our products, please email us at vixen [at] lumpofcoalsoapco [dot] com and we will be happy to help.

 

Communication

Lump of Coal Soap Co. is currently a very lean operation with one (multi-talented!) staff person.  Though we generally respond personally to messages via email or our social media outlets the same day, we are sometimes in the middle of production. Please allow us 24 hours to get back to you.

 

Payment

Lump of Coal Soap Co. currently accepts payment via major credit cards through the Shopify Payments system. 

 

Shipping

We know you can't wait to get our soap in your hands and neither can we. That's why we try to get it to you as quickly as possible. Once payment has been confirmed, we typically ship everything within two business days, excluding U.S. Postal holidays and any other shop holidays we announce in advance on our website and social media outlets. We typically ship via USPS, first-class or priority.

 

Gifting

We love presents!  We will happily ship gifts to an address other than your own. Need a special surprise? Just let us know via email at vixen [at] lumpofcoalsoapco [dot] com or via the comments section at checkout and we will work with you to create a one of a kind gift for your special someone. 

 

Privacy

Lump of Coal Soap Co. is committed to respecting your privacy.

As a part of our commitment to respect your privacy, we will never share information you provide to us with others. Our mailing lists are ours alone. We don’t like spam and we don’t expect you to like it, either. Should you ever wish to opt out of our lists you may do so by following the link at the bottom of any of our email communications.

When you like or follow us on social outlets or make a purchase via our Shopify website, some of your information is collected by those organizations. Please review their respective privacy policies if you have any concerns.

The purpose of this Privacy Policy is to inform you what information we might collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using our web site or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.